Customer service
Your order
► How do I make a purchase?
• Open an account (login) . It is not mandatory, but you will manage your purchases better however.
• Navigate on the site
• Choose your product and the number of copies you want (default is 1).
• At any time you can consult your basket and correct future purchases.
• The prices shown are inclusive of VAT
• Once you have decided to purchase, click on "pay the invoice".
• Follow the instructions ... have you read the general terms and conditions?
► Delivery
• For information on delivery, please click on «The delivery».
► Will there be any promotions? Discounts?
• Yes, the site will offer discounts, bargains, clearance of stock. Come back to see us frequently, the first page of the site will let you know. The prices are then adapted in red.
► How can I get a discount on the purchase price?
• Only members -in order of subscription- of the ASBL SRAMA, AELR, TANK MUSEUM and Friends of the Marine section receive a 10% discount on NON-sale items (no cumulation of discounts). .
If you wish to become a member, go to the page "About us". To go to the associations' website, click on their logo. You will find the necessary information.
► I am a member of one of the above mentioned associations, how can I get this discount?
•Send us a copy of your membership card (both sides for some associations). It should contain your name and the year 2021.
Unique address: museumpromotionshop@gmail.com
As soon as we receive it, we adapt your profile... and the discount is granted automatically! ALWAYS LOG IN before you start shopping. (all prices are then in black and red (normal price/discounted price)
Discounts are granted until 31/01/2022.
► Is the site secure?
• KingEshop online shops are very secure, as they meet the highest industry standards for computer security.
Connections in our system are secured by a 128-bit SSL (Secure Sockets Layers) certificate.
In addition, when a customer makes a purchase in your online shop, all their personal information (name, address, etc.) is secured with the SSL certificate.
The site is well encrypted. You will find the small padlock next to the site address. Also during payment.
► How to pay?
• Credit or bank card
► Can I buy a product if I do not live in the countries as defined in the general terms and conditions of sale?
• As a reminder, the countries served are Belgium, Luxembourg, the Netherlands, France and Germany.
Outside these countries, you can buy BUT PREVIOUSLY CONTACT US by email in order to evaluate the feasibility.
► Do we receive an invoice?
• The invoice is sent via email.
► Returns and GUARANTEE
• In the event of non-conformity of a product sold, the consumer must notify the seller as soon as possible in a precise manner by e-mail. You will be given a rapid response, each case will be examined.
The return postage costs of the goods are at the seller's expense.
The same applies to claims, requests for exchange or refund at the addresses indicated in the legal notice on the site.
The seller will proceed with the exchange, in the event that it is impossible to exchange the product (obsolete product, out of stock, etc.) the buyer will be reimbursed by transferring the amount of his order to the account used by the buyer at the time of purchase.
►Returns and Right of renunciation
•As stated in art. 7 Right of renunciation of the General Terms and Conditions of Sale, you have a cooling-off period of 14 calendar days from the day after the day of delivery of your articles (except for periodicals and magazines).
During this period, you can cancel your distance selling purchase and return your items to us, at your expense, at the address
Museum Promotion asbl
Parc du Cinquantenaire, 3
B-1000 Brussels
Belgium
A return in the original packaging allows for faster processing of your return (necessarily not unpacked and in cellophane for CDs, books, DVDs and other objects such as models).
Cancellation form
(Please copy, complete and return this form only if you wish to withdraw from the contract). This form can be sent via e-mail. Do not forget to return the item as well.
For the attention of Museum Promotion asbl, 3 Parc du Cinquantenaire B-1000, Brussels Belgium ( museumpromotionshop@gmail.com )
I/we (*) hereby notify you (*) of my/our (*) withdrawal, in accordance with Article 53 of Book VI of the Code of Economic Law, from the contract relating to the sale of the goods below :
Ordered on (*)/received on (*) :
Name of the Customer(s) :
Address of the Customer(s) :
Yours sincerely, Madam, Sir, Madam, my sincere greetings.
Signature of the Client(s) (only if this form is notified on paper) :
Date :
(*) Delete where not applicable.
• Open an account (login) . It is not mandatory, but you will manage your purchases better however.
• Navigate on the site
• Choose your product and the number of copies you want (default is 1).
• At any time you can consult your basket and correct future purchases.
• The prices shown are inclusive of VAT
• Once you have decided to purchase, click on "pay the invoice".
• Follow the instructions ... have you read the general terms and conditions?
► Delivery
• For information on delivery, please click on «The delivery».
► Will there be any promotions? Discounts?
• Yes, the site will offer discounts, bargains, clearance of stock. Come back to see us frequently, the first page of the site will let you know. The prices are then adapted in red.
► How can I get a discount on the purchase price?
• Only members -in order of subscription- of the ASBL SRAMA, AELR, TANK MUSEUM and Friends of the Marine section receive a 10% discount on NON-sale items (no cumulation of discounts). .
If you wish to become a member, go to the page "About us". To go to the associations' website, click on their logo. You will find the necessary information.
► I am a member of one of the above mentioned associations, how can I get this discount?
•Send us a copy of your membership card (both sides for some associations). It should contain your name and the year 2021.
Unique address: museumpromotionshop@gmail.com
As soon as we receive it, we adapt your profile... and the discount is granted automatically! ALWAYS LOG IN before you start shopping. (all prices are then in black and red (normal price/discounted price)
Discounts are granted until 31/01/2022.
► Is the site secure?
• KingEshop online shops are very secure, as they meet the highest industry standards for computer security.
Connections in our system are secured by a 128-bit SSL (Secure Sockets Layers) certificate.
In addition, when a customer makes a purchase in your online shop, all their personal information (name, address, etc.) is secured with the SSL certificate.
The site is well encrypted. You will find the small padlock next to the site address. Also during payment.
► How to pay?
• Credit or bank card
► Can I buy a product if I do not live in the countries as defined in the general terms and conditions of sale?
• As a reminder, the countries served are Belgium, Luxembourg, the Netherlands, France and Germany.
Outside these countries, you can buy BUT PREVIOUSLY CONTACT US by email in order to evaluate the feasibility.
► Do we receive an invoice?
• The invoice is sent via email.
► Returns and GUARANTEE
• In the event of non-conformity of a product sold, the consumer must notify the seller as soon as possible in a precise manner by e-mail. You will be given a rapid response, each case will be examined.
The return postage costs of the goods are at the seller's expense.
The same applies to claims, requests for exchange or refund at the addresses indicated in the legal notice on the site.
The seller will proceed with the exchange, in the event that it is impossible to exchange the product (obsolete product, out of stock, etc.) the buyer will be reimbursed by transferring the amount of his order to the account used by the buyer at the time of purchase.
►Returns and Right of renunciation
•As stated in art. 7 Right of renunciation of the General Terms and Conditions of Sale, you have a cooling-off period of 14 calendar days from the day after the day of delivery of your articles (except for periodicals and magazines).
During this period, you can cancel your distance selling purchase and return your items to us, at your expense, at the address
Museum Promotion asbl
Parc du Cinquantenaire, 3
B-1000 Brussels
Belgium
A return in the original packaging allows for faster processing of your return (necessarily not unpacked and in cellophane for CDs, books, DVDs and other objects such as models).
Cancellation form
(Please copy, complete and return this form only if you wish to withdraw from the contract). This form can be sent via e-mail. Do not forget to return the item as well.
For the attention of Museum Promotion asbl, 3 Parc du Cinquantenaire B-1000, Brussels Belgium ( museumpromotionshop@gmail.com )
I/we (*) hereby notify you (*) of my/our (*) withdrawal, in accordance with Article 53 of Book VI of the Code of Economic Law, from the contract relating to the sale of the goods below :
Ordered on (*)/received on (*) :
Name of the Customer(s) :
Address of the Customer(s) :
Yours sincerely, Madam, Sir, Madam, my sincere greetings.
Signature of the Client(s) (only if this form is notified on paper) :
Date :
(*) Delete where not applicable.
Page translated by robot translator
updated on 12/15/2021