Customer service
The delivery
1) PARCEL DELIVERY updated on 10/08/2024
► by MONDIAL RELAY at home:
AUSTRIA - BELGIUM - GERMANY - ITALY - LUXEMBOURG
► by MONDIAL RELAY in a Point Relais:
BELGIUM - FRANCE- LUXEMBOURG - THE NETHERLANDS - PORTUGAL - SPAIN
2) DELIVERY COSTS updated on 10/08/2024
► the relay point proposal is only made :
if it is technically possible ,
if there is a financial interest (for you) in offering it.
3) DELIVERY TIMES
► Our team of volunteers processes requests as quickly as possible. Between your order and processing it may take 48 to 72 hours
► For delivery times, please allow between 3 to 6 working days for Mondial Relay.
► Please note that these times are given for information/indicative purposes only and are therefore non-contractual.
4) SHIPPING COSTS and choice of the Relay Point
► The choice of Relay Point is made for Mondial Relay for FRANCE, LUXEMBOURG, SPAIN.
⇨ A/ choose for instance France point relais
⇨ B/ a card appears:
⇨ 1→ choose the flag
⇨ 2→ Enter the first letters of your city/commune and choose from the list
⇨ The postcode is automatically entered
⇨ 3→ click on SEARCH
⇨ choose the Relay Point that suits you
⇨ when done, notice that the address of the Relay Point is listed above in comments. This information will appear on your invoice.
⇨ if everything is OK, check the box Privacy/CGU/CGV
⇨ click on PAY: you will go to the payment interface with your credit card.
► by MONDIAL RELAY at home:
AUSTRIA - BELGIUM - GERMANY - ITALY - LUXEMBOURG
► by MONDIAL RELAY in a Point Relais:
BELGIUM - FRANCE- LUXEMBOURG - THE NETHERLANDS - PORTUGAL - SPAIN
2) DELIVERY COSTS updated on 10/08/2024
► the relay point proposal is only made :
if it is technically possible ,
if there is a financial interest (for you) in offering it.
3) DELIVERY TIMES
► Our team of volunteers processes requests as quickly as possible. Between your order and processing it may take 48 to 72 hours
► For delivery times, please allow between 3 to 6 working days for Mondial Relay.
► Please note that these times are given for information/indicative purposes only and are therefore non-contractual.
4) SHIPPING COSTS and choice of the Relay Point
► The choice of Relay Point is made for Mondial Relay for FRANCE, LUXEMBOURG, SPAIN.
⇨ A/ choose for instance France point relais
⇨ B/ a card appears:
⇨ 1→ choose the flag
⇨ 2→ Enter the first letters of your city/commune and choose from the list
⇨ The postcode is automatically entered
⇨ 3→ click on SEARCH
⇨ choose the Relay Point that suits you
⇨ when done, notice that the address of the Relay Point is listed above in comments. This information will appear on your invoice.
⇨ if everything is OK, check the box Privacy/CGU/CGV
⇨ click on PAY: you will go to the payment interface with your credit card.
Page translated by robot translator
